are unsatisfied with the performance or fit of an item, please mail or ship
this item back to us at 3101 Rosebud Rd, Loganville, GA 30052 Attn:
Returns. Enclose a copy of your receipt/ packing list as well as a note
explaining the reason for your return and the method by which you would like
it resolved (i.e. exchange, refund, etc.). Also include a phone number
where you can be reached should there be a problem.
note: All returns and/or exchanges must be made within 30 days of receipt.
Items with personalization are not eligible for return. Sportswear cannot
be returned once it has been washed or worn.
Orders placed after 4pm EST
will not be processed until 9am EST the following business day. Allow 3-5
business days production time for all personalized items (i.e. awards, name
badges, sportswear). Orders for most promotional items can be processed
same-day if received prior to 3pm EST given that all items are in stock.
Orders with UPS Ground shipping are subject to our full production period
and are not guaranteed to arrive within a certain time-frame. Please select
an Air option if you would like to guarantee the date of receipt (see
below). Customer Service is available Monday-Friday 9-5 EST for questions
regarding your order.
The method of shipping you
choose does not include production time. If you choose an Air option as your
method of shipping and do not indicate on the order when you would like to
receive it, our Customer Service department will hold the order until you
have been contacted to obtain this information. You will also be contacted
if we feel that the method of shipping you have chosen will not meet your
needs. Duties, taxes, and/or border fees may be charged by UPS for
international shipments. Action Awards does not profit from these charges
and is not responsible or liable for these fees.